Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Within Egypt

Standard delivery time is typically 2–5 business days depending on the destination.

Furniture and made-to-order items may require additional processing and delivery time. Estimated delivery times will be communicated after purchase.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of the order.

Free shipping promotions may be offered from time to time and will be clearly stated on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Delivery Delays

Delivery times are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, or public holidays.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery at hello@kollenhome.com and include photos of the package and product.

Contact

For any shipping-related questions, please contact:

hello@kollenhome.com
+20 111 302 0001
New Cairo, Cairo, Egypt